Equipment Warranty

Click here for information of time/terms of warranty by manufacturer for our equipment. If an item is ‘back to base’, the user of the equipment will need to cover costs involved to return this unit back to the required base. Warranty can be invalidated by a manufacturer through misuse or a third party attempt, other than anyone authorised by the manufacturer, attending a warranty issue.  

PLEASE NOTE:MANUFACTURER WARRANTY IS ONLY VALID FOR MAINLAND UK INSTALLATIONS

How To Place a Call Directly to Manufacturers Yourself

You can place a warranty call directly with these manufacturers; you will need serial number, model number and date of purchase.

Daewoo - 01189 252 577

LEC - 0844 8153742 option 3, option 1

Burco - 0844 8153742 option 3, option 2

Falcon - 01438 363 000

Classic - 0844 2259245

Electrolux - 08457 364364
(Electolux NI - 02837 569965)

Foster - 01553 780 333

Hobart - 0844 8887777

Hoshizaki - 08454 560585

Lincat - 01522 875520

Robot Coupe (Back to Base) - 02082 321800

Wexiodisk - 01438 363000

Winterhalter - 01908 359059

How To Place a Warranty Call

We hope you don’t need to place a warranty call, should you need to do so please follow procedure below:

PLEASE NOTE WE WILL ONLY ACCEPT CALLS FROM DEALERS

  1. Call Axon on 01432 359906
  2. We will advise whether we will place the call or you or your customer can place the call direct
  3. If we place the call we will then send you a ‘Warranty Request Form’
  4. The call will only be placed on return of the completed and signed ‘Warranty Request From’. We are unable to place calls without a signature on the form.
  5. Once Axon has placed the call we will chase date of site visit and resolution as applicable. You can call us anytime for an update on progress of this.
  6. Should the warranty be a chargeable call we will raise an invoice in accordance with the signed ‘Warranty Request Form’.

Please note that should the unit be attended by anyone other than a manufacturer authorised engineer, the warranty will be invalidated.

 

Manufacturer Warranty Policies

Below is a list of manufacturer warranty policies, please click on the manufacturer name to download the relevant document.

Falcon